FREQUENTLY ASKED QUESTIONS
What products do you offer?
We offer handmade soy candles and soaps that are natural, vegan, and allergen-free. Our products come in a variety of delightful scents and feature sleek, minimalist designs.
Are your products eco-friendly?
Yes! Our candles are packaged in reusable glass jars, and both our jars and recyclable cardboard boxes align with our commitment to sustainability.
Are your candles and soaps safe for sensitive skin and allergies?
Our soy candles are allergen-free and crafted to ensure they are safe and enjoyable for everyone. While we don’t offer soaps specifically for sensitive skin, they are handmade with care, and we avoid harsh additives.
Where are you located?
Dhai Candles is based in Kuwait. You can shop online or find us at pop-up shops around the city.
Do you ship internationally?
Our primary focus is serving customers in Kuwait.
Are your products vegan?
Absolutely! Our soy candles are 100% vegan and cruelty-free, making them a great choice for those committed to a plant-based lifestyle.
How do I care for my soy candle?
To get the most out of your candle:
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Trim the wick to 1/4 inch before each use.
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Allow the wax to melt across the entire surface during the first burn to prevent tunneling.
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Keep your candle away from drafts and burn for no more than 4 hours at a time.
Can I reuse the candle jars?
Yes! Our glass jars are designed to be reusable. Once your candle is finished, clean the jar and use it for storage, décor, or anything you like!
Do you accept returns?
We do not accept returns on our products.
How can I request a replacement for a defective item?
To request a replacement, please email us at dhai.candles@gmail.com with your order details, a description of the issue, and clear photos of the defective item.